Privacy Policy for Mekong River Commission Mobile Application Users
Last Updated : 6th Jun 2024
About Mekong River Commission
Promote and coordinate sustainable management and development of water and related resources for the mutual benefits of the lower Mekong countries and the people’s well-being. The MRC Functions are designed to help the lower Mekong countries build consensus around solutions that ensure a sustainable future for the Mekong and its people through basin monitoring, assessment, data and information sharing, and dialogue and cooperation. The MRC supports a basin-wide planning process based on principles of Integrated Water Resources Management (IWRM). We provide a wide array of advisory and technical assistance to help the lower Mekong countries promote sustainability in major areas of development.
Contact us
E-mail: [email protected]
Phone: +8562057879823
Privacy Policy
This privacy policy applies to the Mekong River Commision app (hereby referred to as “Application”) for mobile devices that was created by Mekong River Commission (hereby referred to as “Service Provider”) as a Free service. This service is intended for use “AS IS”.
Information Collection and Use
The Application collects information when you download and use it. This information may include information such as
- Personal Information:Your username, password and e-mail address when you register for account.
- Profile information that you provide for your user profile (e.g., first and last name, picture, etc.This information allows us to help you or others be “found” on Application .
- User Content (e.g., photos, comments, and other materials) that you post to the Service.
- Communications between you and Application . For example, we may send you Service-related emails (e.g., account verification, changes/updates to features of the Service, technical and security notices). Note that you may not opt out of Service-related e-mails.
Device Information:
The App may also collect information about your mobile device, including the device model, operating system, unique device identifiers, and mobile network information. This information is used for technical diagnostics, analytics, and to enhance your overall experience.
Location Information:
With your explicit consent, the App may collect precise location information through your device’s GPS, Wi-Fi, or cellular network. This data is used to provide location-based services, such as fetch raised complaint location or nearby points of interest related to Agartala.
Camera and Storage Access:
The App may request access to your device’s camera and storage to enable features such as capturing and saving images for user-generated content. We will only access these resources with your explicit permission, and the data collected will be used solely for the intended purpose.
Your device’s Internet Protocol address (e.g. IP address)
The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
The time spent on the Application
The operating system you use on your mobile device
The Application collects your device’s location, which helps the Service Provider determine your approximate geographical location and make use of in below ways:
Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider to analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.
The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and marketing promotions.
For a better experience, while using the Application, the Service Provider may require you to provide us with certain personally identifiable information, including but not limited to email. The information that the Service Provider request will be retained by them and used as described in this privacy policy.
Third Party Access
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.
Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are third-party service providers used by the Application:
- Google Play Services
- Google Analytics for Firebase
- Firebase Crashlytics
The Service Provider may disclose User Provided and Automatically Collected Information:
- as required by law, such as to comply with a subpoena, or similar legal process;
- when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
HOW WE USE YOUR INFORMATION
- In addition to some of the specific uses of information we describe in this Privacy Policy, we may use information that we receive to:
- Help you efficiently access your information after you sign in.
- Remember information so you will not have to re-enter it during your visit or the next time you visit the Service;
- Provide personalized content and information to you and others, which could include online ads or other forms of marketing.
- Provide, improve, test, and monitor the effectiveness of our Service
- Develop and test new products and features
- Monitor metrics such as total number of visitors, traffic, and demographic patterns
- Diagnose or fix technology problems
- Automatically update the application on your device Application or other Users may run contests, special offers or other events or activities (“Events”) on the Service. If you do not want to participate in an Event, do not use the particular Metadata (i.e. hashtag or geotag) associated with that Event.
Opt-Out Rights
You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Data Retention Policy
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you’d like them to delete User Provided Data that you have provided via the Application, please contact them at [email protected] and they will respond in a reasonable time.
Children
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.
The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider ([email protected]) so that they will be able to take the necessary actions.
Security
The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.
Changes
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
This privacy policy is effective as of 2024-05-29
Your Consent
By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.
SHARING OF YOUR INFORMATION
We will not rent or sell your information to third parties outside Application without your consent, except as noted in this Policy.
Contact Us
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at [email protected].